This Privacy Policy explains what personal data luckyapp collects from Filipino players, how that data is used to operate your account securely, who it may be shared with, and what rights you have over your own information. Please read it alongside the Terms & Conditions before registering.
By creating a luckyapp account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy.
A plain-language summary of the six main things this Privacy Policy covers — before you read the full details below.
luckyapp collects the personal information you provide when you register — name, date of birth, contact number, email address — as well as identity documents for KYC verification. We also collect activity data generated when you use the platform, such as bet history and deposit records.
Your data is used to operate your account, process deposits and withdrawals in ₱ PHP, verify your identity, keep the platform secure, and communicate important account or platform updates with you. We do not use your data for unrelated commercial marketing without your consent.
All connections to luckyapp are protected by SSL encryption. Sensitive account actions require OTP verification as a second layer of protection. KYC data is handled securely and accessed only by staff with a verified need. We do not store complete payment credentials on our servers.
luckyapp does not sell your personal data. Limited sharing occurs with verified service partners who help operate the platform — such as payment processors for GCash, Maya, and bank transfers — and only to the extent needed to complete those transactions on your behalf.
You have the right to access, correct, and request deletion of your personal data held by luckyapp. You can also withdraw consent for optional data processing at any time. To exercise any of these rights, contact us at [email protected] and we will respond promptly.
luckyapp uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is used so we can improve it. Essential cookies are required for the platform to function. You can manage non-essential cookie preferences through your browser settings.
luckyapp ("we," "us," "the Platform") is committed to handling the personal data of every Filipino player with care, transparency, and respect. This Privacy Policy describes how we collect personal information, what we do with it, who we might share it with, and how long we keep it. It also sets out the rights you have regarding your own data.
This policy applies to all personal information collected through the luckyapp website at luckyapp.vu, including your account registration, gaming activity, deposit and withdrawal transactions, and any communications you have with us. By using the platform, you acknowledge that you have read and understood this policy.
We may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated "Last updated" date at the top. We recommend checking back periodically if you want to stay current with how we handle your data.
The personal data luckyapp collects falls into two main categories: information you give us directly, and information generated automatically when you use the platform.
Information you provide:
Information collected automatically:
Why we collect this: Registration and identity data is required to create and verify your account. Transaction data is needed to process your payments in ₱ PHP. Activity data helps us maintain security and investigate any disputes. We do not collect more than we need.
luckyapp uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Name, email, mobile number, date of birth |
| KYC identity verification | Government ID, selfie, personal details |
| Processing deposits and withdrawals in ₱ PHP | Payment method reference, transaction records |
| Securing your account (OTP, login monitoring) | Mobile number, IP address, session data |
| Resolving disputes and support queries | Account activity, communications, game records |
| Responsible gaming management | Activity data, deposit history, self-exclusion status |
| Platform improvement and analytics | Anonymised usage and session data |
| Sending account-related communications | Email address, mobile number |
We do not use your personal data for purposes outside of those listed above without first obtaining your explicit consent. We do not sell your data to any third party for their own marketing or commercial purposes.
Keeping your personal data secure is a core part of how luckyapp operates. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
While we take these measures seriously, no online system can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, contact us immediately at [email protected].
luckyapp does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:
All third-party partners who handle your data on our behalf are required to maintain appropriate security standards and use your information only for the specific purpose for which it was shared.
luckyapp uses cookies — small text files stored on your device — and similar tracking technologies to make the platform function correctly and to help us understand how it is used.
You can control non-essential cookies through your browser settings. Most modern browsers — on both Android and iOS devices — allow you to view, block, or delete cookies. Disabling essential cookies, however, will affect your ability to use the platform normally.
luckyapp retains your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve any outstanding disputes, and maintain accurate financial records. The specific retention periods applied to different types of data are as follows:
When data is no longer required to be retained, we delete or anonymise it securely.
As a luckyapp player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request.
You can request a copy of the personal data luckyapp holds about you at any time. We will provide this within a reasonable period of receiving your verified request.
If any personal information we hold is inaccurate or out of date, you have the right to request a correction. Some corrections may require re-verification of your identity.
You may request deletion of your personal data in certain circumstances. Note that where we have a legal or contractual obligation to retain certain records, we may not be able to delete all data immediately.
Where we rely on your consent to process certain data — such as for optional communications — you can withdraw that consent at any time without affecting the lawfulness of processing done before the withdrawal.
If you are unhappy with how luckyapp has handled your personal data, you have the right to raise a complaint directly with us. We will investigate and respond to all data-related complaints in good faith.
luckyapp may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in our data practices. When material changes are made, the revised policy will be published on this page with an updated "Last updated" date.
We encourage you to review this page periodically. Continued use of the luckyapp platform after a revised Privacy Policy has been posted constitutes your acceptance of the changes. If you do not agree with any revision, you may close your account by contacting [email protected].
If you have any questions, concerns, or requests related to this Privacy Policy or the way luckyapp handles your personal data, please contact us:
luckyapp Data & Privacy
Email: [email protected]
We aim to respond to all data-related queries within a reasonable period. Please include your registered email address and a clear description of your request so we can assist you efficiently.
To access, correct, or delete your personal data, or to raise a privacy concern, contact us directly.
luckyapp is committed to handling the personal data of Filipino players with care and transparency. We collect only what is needed to operate your account securely and process your transactions in ₱ PHP. We do not sell your data. If you have questions about how your information is handled, our support team is reachable at [email protected]. For gaming-related self-management tools, visit the Responsible Gaming page. luckyapp is for players aged 21 and above.
Now that you know how your data is handled, create your free account and explore slots, casino, sports betting, and bingo — all in ₱ PHP, all from your browser.